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Terms and Conditions
*Shipping Time and Shipping Cost for Cigars via Priority mail:
- Shipping fee - 20.99 Euro per box of cigars.
Normal shipping time is between 7-10 Days-depends of the product availability.
Order Cancellation/Refunds
should you need to cancel your order, you may do so just as long as it is done up to 48 hours of placing the order. You will be asked to provide your order number, your name and shipment address.
Once the package(s) is in transit or shipped the process can’t be stopped. In order to cancel the order, please contact our customer support department at orders@tobaccoonline.co.uk
*Return Policy for Cigars:
We grant a full refund for any cigars which didn't meet your expectations. In such of case only 1-2 cigars may be used, and the rest shall be returned at the address provided by us due the reclamation via regular air mail (we reimburse any postal fees to the Customer /a copy of postal receipt must be presented)
We grant a partial refund in case if we send incomplete order - for the part of missing cigars.
*** Note-In case o any Customs problems /rarely/ we will propose a free reshipment of the product (to a different address), or grant a store credit toward different stock.
In order to grant the above Customer must send us a scanned copy of Customs notice via e-mail,fax- 020-79790113 or regular mail within 10 days of the event of seizure.
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Note:
- Purchasers of cigarette/tobacco must be at least 18 years of age. By selecting any of the product categories, you are legally confirming that you are 18 years of age or older.
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Manufacturer Guaranteed
All products offered on this website are guaranteed to be genuine and manufactured by the original manufacturer. Our company policy is to assure our customers satisfaction, including quality of our products and services provided. |
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